Refund policy

Order Cancellation & Adjustment

We accept order cancellations as long as the product has not yet been shipped. Once the product is shipped, the order cannot be canceled.

We also offer order adjustment services (such as modifying product type, quantity, or shipping address) if your order has not yet been shipped.
To request cancellation or adjustments, please email us at support@smartravel-bike.com with your order number and request details.

Order Processing Time: Orders are processed within 1–2 business days after being placed.
If cancellation is requested before shipment and within the allowable period shown on the website, your order will be canceled free of charge.

Returns

1. For Non-Quality Issues

You may return unused products within 30 days of delivery. Returns for subjective reasons (e.g., change of mind, wrong size ordered) are accepted, but the buyer must cover the return shipping cost.

Return Address:
13400 Nelson Ave, City of Industry, CA 91746, USA
Packaging Requirements:
Returned products must include the original outer packaging box. If missing, a repackaging fee may apply.

To initiate a return, please email us at support@smartravel-bike.com with:

Your order number
Your name
The reason for return

2. For Defective, Damaged, or Incorrect Items

Customer satisfaction is our priority. If you receive an item that is defective, damaged, or incorrect, please contact us within 30 days of delivery.

Email us at support@smartravel-bike.com with:

Your order number (e.g., SMTXXX)
A photo or video showing the issue

We will resolve the issue as quickly as possible. Options include:

A free replacement with free shipping, or
A full refund, if applicable
Packaging Requirements:
Returned products must include the original outer packaging box. If missing, a repackaging fee may apply.

Refunds (If Applicable)

Once we receive and inspect your return, we will send you an email confirming receipt and informing you of the approval or rejection of your refund.

If approved, your refund will be processed and automatically applied to your original method of payment within a few business days.

If your return is due to shipping damage or delivery problems, we may offer partial compensation to cover your loss, depending on the circumstances.

Return & Warranty Process

To ensure a smooth resolution:

Buyers must provide proof of purchase (e.g., order confirmation).
Please provide photo or video evidence of any defects.
Smartravel will document the troubleshooting process.
In some cases, the defective item may need to be returned for quality inspection.

Important: If a return is requested and the wrong item is returned or the defective product is not sent back, any warranty for replacement items will be voided.