About 10 to 15 miles only throttle at full speed. 20-30 mil range on pedal assist 1. Bike rack didn’t fit properly had to bend it a bit to get the drill holes to line up. Some parts for the headlight were missing. Used a zip tie to fasten it. It says it’s meant for snow, and sand. I wouldn’t recommend using it with snow mud or sand, because it slides very easily. It can cause an injury. Great bike tho about 1,000 miles so far. Looking forward to spring to get more miles on it. Great on off-road trails when it’s dry.

Bike went together well, seems decent quality, and overall we don’t have any complaints.Shipping was a little stressful. We ordered this at the beginning of December in order to have it in time for Christmas. We received an email only a couple of days after ordering it, saying the fedex label had been printed. It sat like that for several days before the tracking showed fedex had possession of it. With delivery FedEx had their own issues and our delivery day kept getting pushed back, which was a pain due to having to be home to sign for delivery and cutting it close to Christmas. That part was on FedEx and I’m unsure what the issue was with shipping, which could have been FedEx as well.Overall quality is solid, just order it early if it’s a gift.

This bike was not supposed to arrive until after Christmas. The company actually got it here 4 days earlier than expected. I highly recommend this bike and this company. They went Above and Beyond at every corner. After unpacking the bike and putting it together, I thought I was one part short so I called customer service to report the issue. They were very professional and told me exactly what I needed to do. However, it was discovered that my grandchild had taken the piece into the kitchen. Oops.

Bike is broke, can't connect battery.UPDATECompany was very helpful and sent out new part for free within a few days. Bike rides great, tops out around 30mph without pedaling.

This Bike is Everything I've ever wanted in an electric bike.The Motor can handle going uphill at 28mph for 7 miles straight without any issues.The gps is a little tricky at first but contacting smart travel helped me understand everything.The bike can take me all the way to work and home on one charge going 20-25 mph on average. The battery life is the best.The build quality and welds are flawless.It's worth the price entirely.And overall I recommend a clear coat on the paint to protect and make it shine. It is a beautiful bike regardless.I've owned 3 bikes so far and they fell apart but after 500 miles. This is the most powerful and reliable electric bike I'll ever buy for this price.

This EBike is great. I just got it 3 days ago assembled it in 1hr and took it out for a ride. It really is fun.

This electric bike (e-bike), and my overall experience has been fantastic. First off, the quality of this electric bicycle is outstanding; the frame is made from high-strength aluminum alloy, making it sturdy and durable while also featuring a sleek design that gives it a premium feel. Although the price is slightly higher compared to other competitors, I believe it’s worth every penny because the high-quality materials and craftsmanship enhance the riding experience significantly.One of the standout features is the battery life, which is very reliable and not overstated. After a full charge, I can easily ride over 50 kilometers, which comfortably meets my daily commuting and weekend riding needs. Whether I'm navigating city streets or tackling hilly terrain, this bike handles it all effortlessly with strong power and excellent climbing ability.In terms of details, the manufacturer has done an exceptional job. The ergonomic handlebar design provides a great grip, and the braking system is highly responsive, equipped with high-performance brake components, which gives me peace of mind while riding. Additionally, the LED front and rear lights enhance safety during nighttime rides.The after-sales service is also fantastic; any questions I have are promptly addressed by a professional and friendly customer service team, which makes me feel assured about my purchase. Overall, this electric bike excels in quality, battery life, riding experience, and customer support. I highly recommend it to anyone looking for a high-quality riding experience!

I use this e- bike all around town. On bike trails, side streets, and dirt paths. It’s been extremely fun.I used to ride motorcycles and stopped for safety reasons. I was feelin’ the itch again so I got this to curb the idea of motorcycling. This keeps me away from cars and though it doesn’t have the get up and go of a motorcycle, it does help calm the urge.It’s been reliable, easy to maintain or self service, fun, and it looks cool. There are some people who think it’s a motorcycle on the bike path. They must be def and blind. (No gas motor or engine noise). Sometimes people say sh*t but I take no offense. They don’t look like they have much goin’ on with their lives. But for the most part if you’re responsible, and respect others space on the paths, (aka- Don’t blow past them at 34 mph) you’re fine.I will say in my state there are no regulations for e-bike on bike paths. So you might wanna check your local laws before pulling the trigger. But all in all I’m very happy with this bike. And I like that I can get on their shop and buy new parts if needed as well. It’s safe and easy to control. The thing just isn’t powerful enough for you to loose control of it. It has slow steady acceleration and maintains speed well. I’m 6’0 and 204 lbs. I can do 20 miles easy if I don’t ram rod the thing. LolI have some friends with more expensive e-bikes up to $3,500. They love the style and they were low key annoyed when they I found such a great bike for so much less. My headlamp was brighter, they think it looks cooler, and my motor has 200 more watts. Same range too. Only real difference was name brand suspension. But it’s good enough for me. 👍👍👍

I purchased this bike in October 2023, so far I’ve had over 200 miles on it and it worked great. A few weeks ago it started acting up and giving me codes and I messaged the company and they were able to send me a replacement controller at no charge and that fixed the issue. I was only down for a total of four weeks and it’s back up and running like new again. Overall, this has been an amazing purchase and I’m glad I bought it.

Everything works great so far. Haven't taken it on a long ride yet. But so far it's been fun on short rides around my neighbourhood.Everything came as indicated in description.

Purchased a smartravel DK 400 ebike for 899. before delivery I contact Smartravel, Customer Service to try to get an idea of the condition of the bike however, some things were missing on delivery of the ebike the good news is the Customer Service team made it right.Now that’s what’s called great customer serviceThanks Smartravle service team!

I like it :) this thing can climb hills and goes over 30 mph. It has good brakes, turn signals and a little storage compartment. It seems built to use mainly with the throttle only function based on my experience.Some considerations:It is very heavy, the seat does not adjust, and does take some getting used to - even just moving it around. I've done a lot of bolt tightening and some fit adjustments to dial it in. With over 200 actual miles on it I'm mostly satisfied. Expect to do a little adjusting and if necessary troubleshooting. They have ok customer service if necessary.

As other recent reviews have stated this is a really great bike with great features. In researching e-bikes I haven’t found anything close to what you get at this price point.I’m 5’ll 175lbs and it fits me perfect. Definitely more of a motorcycle feel with the 20” tires and frame. I agree with other reviews that the biggest negative is it does slow down considerably when going uphill on roads. However, I live in Hawaii and have taken it off-road and it handles bumpy hills pretty well in lower pedal assist modes where you are just trying to get through rough areas. Off-road down hill rides great. Back shocks could be better but aftermarket shocks I’ve seen people install on YouTube seems to solve this if it’s an issue for you. It’s not for me and down hill on rough terrain you really get a feel for how sturdy the bike is. It gets me quickly to areas that I would otherwise have to walk to or would be a strenuous bike ride.Last of all is customer service. I was not getting anywhere near the range that it is advertised for. After contacting the company, another battery was shipped to me a timely manner. Excellent customer service and communication.I would recommend this bike to anyone in my size range.

This thing is awesome. Just hit 200 miles and still going strong. Well-built and fast. Doesn't pull hills very well but It's also pretty heavy.Likewise the weight makes it hard to pedal without pedal assist. More of a MoPed than an ebike.Still giving it 5/5 because it looks awesome and gets me through town with ease. It's exactly what I need.

This is a review after riding 500+ miles on this bike, and I swould say that I am in the “very experienced” category of ebike users.There are several topics to unpack, so I’ll just try to touch on the essentials here.Customer service: this I decided to put right at the top because Smartravel via Amazon is absolutely top-notch! They always have replied to me quickly, sent me replacement parts (of my own fault, nothing they sent me originally was faulty) in speedy time, and are friendly and helpful. I cannot say enough about their customer service, which is 20 out of 5 stars! They will not sell you a heap of electrified trash and disappear!Assembly: easy. If you can turn a wrench, are physically capable of riding a bike, and have a brain, you can assemble this easily by yourself.Packaging: it comes very well protected. No issues to address thereMechanical Components: although they are not mainstream components (Shimano or whatever), the components seem to be of very high quality and I have not had any issues with any of the components. I am very hard on my disk brakes because of how I ride, and I’ve had to replace the front brake pads so far. This is, of course, to be expected because that is just basic maintenance. They actually lasted longer than I would have expected, and replacing them takes all of 10 minutes. The left/right signals are a little hokey, but I understand why some people would want them. I never use them and am thinking of removing them altogether. I do love the brake light, it’s very useful when driving in traffic at night. The headlight is super high quality and bright enough to go full speed on a pitch black road at night. No complaints on components.Computer: the computer they use is actually very good. I have grown to love their computer best of the 3 e-bikes I currently ride. Simple, small and streamlined, and has a nice color display. Shows you everything you want to see on a computer like odometer, speed, etc.Battery: wow! There are two things I love about this battery. The first is obviously range and the second is how it discharges. I have noticed a very awesome aspect on this battery, and that is when it gets close to dying it still punches out great torque and speed until it fully dies. Most e-bikes discharge to about 20% and then acceleration and climbing torque both start to significantly decline, very noticeably. This bike definitely does go down a bit on lower charges, but it’s noticeably better than other e-bikes. Also, when you’re at extremely low charge levels, it still seems to last for many miles before fully shutting down. Absolutely love the battery.Tires: most excellent Chao Yang tires, after 500+ miles I’m only noticing a slight wear down of the nubs. They grip very well. I love the width of the fat tires and can’t wait to ride them in the snow (I’m in Utah)Suspension: I’m not hugely enthusiastic about the suspension, but it is right on par with every other standard ebike I’ve ridden. The rear suspension has a hand-tightened adjustment and it doesn’t seem to do much in terms of changing the tightness. The front forks are quite good. The whole suspension system gets 8/10 from me, but other e-bikes get that or lower from me and I’ve been on TONS of e-bikes.Seat/saddle: the seat is surprisingly comfortable, especially if you sit farther back on the rear end of it. One thing to note on the seat is this; on the indentation in the middle of the seat, the faux leather will separate from the foam when parked in direct sunlight. This truly does not matter, as when you sit back down on the seat it presses back into the groove and stays put. Like I say, this aspect truly does not matter aesthetically or functionally, but it does do that in high heat.“V” leather bag: pretty rad looking cargo bag. Does not store much more than a heavy duty bike chain, which you WILL need. Don’t leave this bike anywhere without lots of bike lock protection. Spend at least 100$ on a high quality heavy lock.Speed and performance: this bike accelerates quickly, climbs impressive mountain hills, and goes fast. On the performance end of the spectrum, I LOVE the way this bike handles! The geometry of the two tire placement and seating arrangement paired with the weight distribution on this bike makes you feel like you’re really able to handle tight grooves in roads and obstacles. I love the way it handles! If you’re used to riding a beach cruiser, you might need 20-30 minutes to become fully accustomed to it, but this bike is a high-performance technical rider! So much fun to weave in and out of trees, cars, obstacles, etc. Just plain fun!Cons and drawbacks: I don’t have many to mention here.-there are two types of throttles in the ebike world, the first type is a throttle that will go full speed regardless of pedal assist level, and the second type is the one that will only accelerate to the max speed of the current pedal assist level. This bike is the second type. I don’t love that. I like to be ab...